Terms and Conditions

Riding Attire

If you do not have the full riding attire please see below for suitable clothing and footwear. Riding hats are included in the price of your lesson (activity). Riding hats and equipment are also available to purchase. If you riding in your own hat please insure they conform to the current safety standards (PAS 015, BSEN 1384, BSEN 1997, ASTM F1163) and The British Kitemark.

Acceptable Attire:

• Leggings, tracksuit bottoms, full length comfortable trousers (avoid jeans), boots / shoes with small 1/2 inch heel and smooth sole. All weather clothing may be required i.e. raincoat
• Body protectors are advisable when jumping (but are not compulsory)

Unacceptable Attire:

• vest tops (shoulders must be covered), shorts, 3/4 length trousers (legs must be covered), dresses and skirts

Unacceptable Footwear:

• flip-flops, sandles, open toe shoes, heels higher than 1 inch or no heel at all i.e. pumps, avoid wellies and trainers (unless they have a smooth heel and a smooth sole)

We advise you wear minimal jewellery (any jewellery worn will be done so at your own risk).

Weather

Riding lessons continue in all weather conditions (at our discretion). Suitable clothing must be brought and worn as necessary.

Photography / Recordings (camcorders)

Due to recent legislation regarding the new child protection act. NO photographs / videos are to be taken if any individual is in the intended shot unless a written agreement is signed by parent / guardian prior to the use of any video / camera equipment on these premises. However Glen Jakes Riding School cannot be held responsible for any photographs taken by others without our knowledge.

Safety

Although safety measures are put into force at Glen Jakes Riding School prior to the beginning of any activities, horse-riding is rated as a high-risk sport, and due to this fact we will not be held responsible for any injuries sustained whilst riding at this establishment.

Comments

In order for us to continue to provide our clients with an excellent and consistent service we welcome feedback with any comments or concerns. All correspondence is treated confidentially and is greatly appreciated. We have found this a valuable way for clients to be able to liaise with staff on a regular basis, hence providing a happy and balanced atmosphere, and above all a friendly and welcoming place to visit / work. Our aim is to make horse-riding at Glen Jakes Riding School a very memorable experience to be enjoyed by all.

Payment

We accept cheque and cash only. We do not have the facilities to process card payments.

Additional Information

Glen Jakes Riding School reserves the right to change any instructor or horse / pony where necessary. Please note that ponies and instructors may be requested but not booked, as it is not possible to guarantee their availability, even though we do our utmost to accommodate your individual needs by providing continuity and consistency.

Please Note, lesson time includes mounting and dismounting.

We require a cancellation policy not only to keep our classes small, but also due to an increasing number of people canceling group / private / semi-private lessons on the day or simply not turning up to a lesson or activity that has been booked. As a business we find this unsustainable.

Cancellation Policy

48 Hours Notice Must Be Given

If less than 48 hours notice has been given, a £5.00 fee will be charged. If less than 24 hours or no notice is given (including illness) the full fee will be charged. We cannot move or transfer any bookings cancelled within 48 hours. This is due to limited places being available, we restrict our number to keep our classes small therefore we are able to provide better quality lessons. To enable us to continue providing this service please ensure you cancel any pre-booked lessons / activities (whenever possible) at your earliest convenience so we can offer the available slot to fellow riders. All Deposits and Pre-Paid Lesson Fees Are Non-Refundable.

* Upon booking you are agreeing to all of our Terms and Conditions *

Please print the registration form and complete prior to your first lesson / activity (if you have not already done so). If you are unable to print the form, allow yourself enough time to complete the form at reception, alternativly you can contact us by e-mail / phone, so we can send one via the post. One registration form per person.

PRINT REGISTRATION FORM

We reserve the right to revise our terms and conditions at any time without notice